What will I get in my box?

Every month's Hand Picked subscription box will be a surprise. You can count on receiving yarn, a pattern or book, and other tools and accessories such as needles, stitch markers, fiber flair, and other knitting goodies -- all within the theme of the subscription you choose. Our staff curates each month's box so you won't get duplicate items. The value will always be around $60.

Can I combine my subscription box purchase with the rest of my Knit Picks purchase?

We utilize Cratejoy to process and manage our subscriptions, so unfortunately  we are not able to combine your subscription box with other Knit Picks  purchases. Your subscription box will be charged and ship separately. 

Do I get to pick what's in my box?

Each Hand Picked subscription box is curated by Knit Picks staff every month, and will be a surprise! We offer three different subscriptions, all with a different theme and products every month. Choose from Sock Yarn Lover, Skill Builder, and Fan Favorites.

When will my credit card be charged?

Your first subscription box order will be charged and shipped right away. Future subscription charges will be made on the 15th of each month until you cancel your subscription.

When will I receive my first box?

Your first subscription box will be shipped right away. Future subscription boxes will ship on the 20th of each month until you cancel your subscription.

Are subscription boxes refundable?

We are confident you'll love the products and value of your Hand Picked subscription box! Due to the nature of a surprise subscription, we are unable to offer refunds. As always, if you receive defective merchandise, call Customer Service at 1-800-574-1323 and we will send you a replacement right away.

How do I cancel my subscription?

We'll be sad to see you go! To unsubscribe, log into your customer account and click edit. This allows you to change or cancel your subscription.

I still have questions about your program.

Please contact Customer Service with additional questions. You can call them at 1-800-574-1323. We're available Monday through Friday from 5:00 AM to 6:00 PM PT. You can also email us at customerservice@knitpicks.com.